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Privacy Policy for UpChatty
Last Updated: 2024-07-25 Overview UpChatty specializes in creating AI chatbots for sales, customer support, and user interaction. We prioritize your privacy and are committed to protecting it. This Privacy Policy outlines how UpChatty collects, uses, and safeguards your personal information, and describes your rights regarding your data. As privacy laws and technology evolve, we will update this policy to reflect any changes. Contact Information for Privacy Concerns UpChatty's main office is located in Ontario, Canada. For any questions or concerns about our privacy practices, or to exercise your data protection rights, please contact our Privacy Team. We are here to assist you and ensure that your data is treated with respect and confidentiality. privacy@upchatty.com Collection and Use of Personal Information UpChatty gathers personal information from its website users and clients, which typically includes: Name Job title Employer's name Business address Work email Business phone number This information is used to provide and improve our services to you. We do not sell personal information to third parties. We only share your data with third-party service providers who assist in delivering our services. We may also receive additional personal information about you from third-party sources, such as your industry details or data from professional networking sites like LinkedIn. Website Data Collection Like many other websites, UpChatty’s site automatically collects certain information and stores it in log files. This information may include IP addresses, the general location of your computer or device, browser type, operating system, and website usage details, including the pages you visit. We use this data to better design our website to meet user needs, diagnose server issues, analyze trends, track user movements, and gather demographic information to understand user preferences. UpChatty has a legitimate interest in analyzing how members, customers, and potential customers use its website. This helps us offer more relevant products and services, communicate effectively with our sponsors and corporate partners, and ensure appropriate staffing to meet user needs. Cookies and Tracking UpChatty’s Cookie Notice details the cookies and tracking technologies used on our website and provides options for managing them. To view the Cookie Notice, click here: Cookie Notice. Third-Party Information Sharing Personal information collected by UpChatty is stored in databases managed by third-party providers in the United States. These providers do not use or access your personal data except for cloud storage and retrieval. Occasionally, we use third-party services to send you information about our products, services, and events. We do not disclose your personal information to third parties for their independent use, except under the following circumstances: (1) you request or authorize it; (2) it is related to UpChatty-hosted or co-sponsored events; (3) required by law, such as to comply with a subpoena or court order; (4) to enforce our agreements or protect our rights and safety or the rights and safety of others; (5) to agents, vendors, or service providers performing functions on our behalf; (6) during emergencies or acts of God; or (7) to address disputes or claims or to persons demonstrating legal authority on your behalf. We may also share aggregated, non-personally identifiable data with partners, service providers, advertisers, and other third parties for marketing or promotional purposes. UpChatty’s website may connect with third-party services like Facebook, LinkedIn, and Twitter. If you share information through these services, review their privacy policies. Being a member of a third-party service may link your visit to our site with your personal data. Transferring Personal Data to the U.S. By using UpChatty’s services, you consent to your personal information being processed in the United States. The U.S. lacks an adequacy decision from the EU under GDPR. UpChatty ensures appropriate safeguards by using standard data protection clauses, which are enforceable by data subjects in the EEA and the UK, and updating these clauses as required. UpChatty may also collect and transfer personal data to the U.S. with your consent, to fulfill a contract with you, or to serve a legitimate interest that does not override your rights. We apply suitable safeguards to protect your privacy and data security, in line with our relationship and this Privacy Policy. We enter into data processing agreements and model clauses with our vendors where appropriate. UpChatty has never received government requests for information. For more details or questions, contact us at privacy@upchatty.com. Your Data Protection Rights Under GDPR and other privacy laws, you have the following rights: Right to be informed Right to access Right to rectification Right to erasure Right to restrict processing Right to data portability Right to object Rights related to automated decision-making, including profiling This policy provides details on what personal data UpChatty collects and how it is used. To verify if UpChatty is processing your personal data or to access your data, contact us. You can request information about the processing purpose, data categories, third-party recipients, data sources, and storage duration. You can also correct inaccurate data, request erasure, restrict processing, or opt-out of direct marketing. In many countries, you can file a complaint with the appropriate data protection authority if you have concerns about our data processing. We provide reasonable access to your data at no cost. If access is delayed, we will provide a timeline. If access is denied, we will explain why. For data processing questions or complaints, email us at privacy@upchatty.com. If you are in the EU, you can also contact the European Data Protection Supervisor or your national data protection authority. Data Storage and Retention Your personal data is stored on UpChatty’s servers and those of cloud-based database services in the United States. We retain service data for the duration of the customer relationship and for a period thereafter for operational analysis and archiving. Prospect data is retained until it is no longer useful and then purged. Personal data can be deleted upon verified request. For more details on data storage, retention, or your rights of erasure and portability, contact us at privacy@upchatty.com. Children’s Data We do not knowingly collect or solicit personal information from children.